Individual Learning Essay

Work-study initiative (WSE), founded in 1994 in Matteson, Illinois offers electric shavercargon and early shaverhood education. WSE believes in developing the whole child and strives to show Gods love to all entering its doors. WSE registration is open to kids age 2 through 15 and offers a safe and positive environment for all. In addition, the organization offers ahead and after school curriculums, to include summer c deoxyadenosine monophosphates. A for-profit organization, WSE searchs to keep registration high in order to make child c be cost afford adequate to(p) for all in the Chicago land bea (Mitchell & ampere Mitchell, Work-study enterprisingness, April 4, 2013).SWOT AnalysisBalanced ScorecardAccording to Blocher (2010), the balanced menu (BSC) is an accounting report that includes the firms full of life victory factors in four areas (1) fiscal performance, (2) guest blessedness, (3) internal mathematical operationes, and (4) larn and growth (p.11). The a vocation is a balanced scorecard for Work-study Enterprise Inc. Critical Success component partObjectiveMeasureTargetInitiativeFinancial performance maturation Income yrly growth of income from specific courses+5% by ending of pecuniary year 20141Offer more specific topics of tutoring (algebra, statistics, etc.)Reduce knock expensesAnnual Expenses-10% by end of fiscal year 20142Explore tax benefits, hold in sympathetic contributions, and apply for government subsidies Customer satisfactionRetain veritable EnrolleesEnrollee turnover-10% by end of fiscal year 20143Improve communicating between staff and parentsEnroll New ClienteleClientele enrollment count25 excess contracts by end of fiscal year 20144Improve marketing campaigns and courses offered to attract saucy clients inborn Process affix grade point averageNumber of grading periods to raise letter grade in a particular subject < 6 weeksImplement set insurance policy and procedure for increasing letter grade/GPA Lear ning and harvest-timeImprove Tutorial Service through formulation classesNumber of tutors deficient new tutorial trainingIncrease by 50% by end of 2014Implement a tutorial training program, providing training opportunities from each one month Discussion of Critical Success Factors (CFSs)CFSs are defined as the limited number of areas in which results, if they are satisfactory, lead ensure belligerent performance for the organization (Ram & Corkindale, 2014, p.152). Work-study Enterprise (WSE) will be able to deliver bore tutorial religious assists for affordable prices, when the costs and quality of its serve are addressed. The implementation of deprecative supremacy factors will suffer WSE to cognitive process each advantage factor into a particular category. Work-study Enterprise, Inc., muckle accomplish this by focusing on financial and tutorial goals that are in sync with one another. Work-study Enterprise can achieve this by changing the way in which the fellowship hires tutors. FinancialThe first CSF is financial performance. Financial performance is important because it measures the profitability and market value which are good indicators of how well the firm satisfies its owners and shareholders (Blocher, 2010, p.11). If a company can augment profits while decreasing its overhead, it will be in a better position to maintain positive profits. Profitability is gained strictly on how well WSE choose each critical success factor. The bottom string is to satisfy the owners. This critical success factor is not mutually exclusive, and depends on the other CFSs to keep Work-study Enterprise Inc doors open for business.Customer SatisfactionThe twinkling CSF is customer satisfaction. Customer satisfaction is important because fit customers tend to be loyal and repeat buyers. Measures of quality, service, and low cost, are three good indicators of how well a company satisfies its customer (Blocher, 2010, p.11). The objective here is f or WSE to stop true enrollees and enroll new clientele. Current enrollees are the ones that continue to pay the bills (operating expenses), and enrolling new clientele helps increase profits thus assisting the financial CSF. Work-study Enterprise is tone to add online cultivation because it will increase the efficiency and forcefulness of it program (Cheawjindakarn, Suwannatthachote, & Theeraroungchaisri, 2012, p.61). This can be accomplished by hiring online tutors. A eccentric study found that in order for online-course resources to be used effectively, the CFSs that neediness to be considered are gentle factors pertaining to the instructors the instructors and students technical expertness the instructors and students mindset ( near learning) the aim of collaboration inhering in the course and the level of perceived IT radical and technical comport (Soong, Chan, Chua, & Loh, 2000, p.102).These same CFSs align with WSE success factors. The human factors pertaini ng to the instructors can be found under financial CSF. The instructors and students technical competency is important in the learning and growth CSF. The instructors and students mindset about learning can be found in the internal process of change the letter grade or increasing a students GPA in less than 6 weeks. The level of collaboration intrinsic in the course and the level of perceived IT infrastructure and technical support can be found in customer satisfaction critical success factor. Internal ProcessThe third CSF is internal process. WSE internal process is important because it measures efficiency and effectiveness of its services (Blocher, 2010, p.11). Greater efficiency and effectiveness can result in satisfied clients and more business. Raising GPAs and/or letter grades in tutorial services are very important. If a student is failing in a subject or is having a hard time comprehending the way his or teacher instructs, parents generally seek tutorial services. If WS E are able to help students by raising their GPA or letter grade, clients will want to continue with their services. This is wherefore the select to raise a letter grade in less than 6 weeks is a critical success factor. Learning and GrowthThe fourth CSF is learning and growth. Learning and growth is important because it can help develop and enforce human resources and strategical goals (Blocher, 2010, p.11). By increasing the learning of the tutors, not barely do the tutors capture better and more efficient in their services, the parents/students become more satisfied. The addition of a tutorial training program will help with the growth of the tutors and the enterprise (Cherryl Mitchell, Work-study Enterprise, April 4, 2014). Tutoring has become an increasingly effective animal for academic support in the last 25 to 30 old age (Holli twenty-four hour period, 2012, p.21). This is why many universities and colleges offer tutorial services, however, outcomes may vary dependin g on the tutor to student interaction.Evaluation of Work-study Enterprise Inc.FinancialReducing the overhead expenses in order to increase higher revenues is the objective for any rule organization, if not all. This is because every company would like to maximize its profits in the most efficient way while still providing an effective service to its clientele. Work-studys goal is to increase its profits by 5 percent, and by offering more specific topics of tutoring such as algebra, statistics, chemistry, etc, the tutorial service is on track. Offering a wider range of courses to tutor will fool new customers and offer more services to existing clients thus bring in more profits for the company. By exploring tax benefits, giving philanthropic contributions, and applying for government subsidies, the company can help reduce overhead. In addition, if the company increases its efficiency in the internal process CSF, a decrease of 10 percent of its overhead can be obtained by year end 2014. The financial CSF appears to be on target at Work-study Enterprise, Inc. It may be impossible to eliminate all overhead however, taking advantage of the said(prenominal) can minimize some overhead expenses.Customer Satisfaction star objective under the customer satisfaction CFS is to retain current enrollees. A growing body of empirical proceeding supports the fundamental logic that customer satisfaction should positively influence customer retention (Anderson, Fornell, & Mazvancheryl, 2004, p.173). Work-study Enterprise realizes that their customers are the key to their success thus stressing the importance of great intercourse. Furthermore, satisfied customers are able to make positive recommendations to others. Since its inception in 1995, intercourse between staff and parents is of the utmost importance to Work-study Enterprise. Through great communication WSE have been able to reiterate special incentives to existing customers, view feedback about the service s rather good or bad, and settle disputes in a prompt manner. Implementing good lines of communication between its staff and parents has allowed WSE to keep clients for as long as the program will permit the childs age. In 2010, Work-study Enterprises signed a contract with District 162, which allowed WSE to offer its services to all the schools in its district. By securing a contract with District 162, WSE is on track for meeting the objective of adding 25 more contracts. Furthermore, as a result of signing with the district, WSE marketing campaign has opened opportunities for securing more districts.Internal ProcessWork-study Enterprises Inc. seeks to increase the letter grade or GPA of a student less than 6 weeks. This time starts on the first day a student meets with a tutor and ends 6 weeks after. Though students receive report cards 4 times a year or every 9 weeks, WSE likes to guarantee 6 weeks to increase a childs letter grade. If the grade is not increased, the tutors w ill have an additional 3 weeks to spend more time with the student (s). The implementation of strict policies and procedures for increasing letter grades/GPAs has allowed WSE clients to pass their courses, as well as retain satisfied customers. Learning and GrowthIn the past, clients of Work-study Enterprise have perpetrate on the disparity in training of its tutors. The majority of the tutors at WSE are high-school and current college students. However, the disparity in training will be ascertain by offering a tutorial training each month. The critical success factor seeks to increase to their goal of 50 percent by the end of 2014. The addition of this tutorial program each month has allowed tutors to earmark a greater learning opportunity for the students. In addition, WSE is in the process of hiring a new trainer to focus specifically on training tutors. Overall Work-study Enterprise Inc. is on track of achieving each of its critical success factors by the end of 2014. As prev iously mentioned, critical success factors are interdependent. In other words, all critical success factors must work in tandem in order for Work-study Enterprise Inc. to achieve its strategic goals. The bible tells us Faith without works is dead (James 226 KJV). Just because one prays does not mean that his business will be successful. Business owners must develop a strategy and work that strategy. Work-study Enterprise Inc have been working their strategy for nearly a decade and this is why their company is still going strong.ReferenceAnderson, E.W., Fornell, C. & Mazvancheryl, S.K. (2004). Customer satisfaction and shareholder value. Journal of Marketing, 68(4). p. 172-185 Retrieved from http//www.jstor.org/stable/30162024 Blocher, E. J., Stout, D. E., Juras, P.E., & Cokins, G. (2010). Cost Management A Strategic Emphasis (6th ed.). Boston, MA McGraw-Hill Irwin Publishing. Cheawjindakarn, B., Suwannatthachote, P., & Theeraroungchaisri, A. (2012). Critical success factors for online quad learning in higher education Areview of the literature. productive Education, 3, p.61-66. Retrieved from http//search.proquest.com/docview/1353565510?accountid=12085 Holliday, T. (2012). Evaluating the effectiveness of tutoring an easier way. The Learning Assistance Review17(2). p. 21-32. Retrieved from http//go.galegroup.com/ps/i.do?id=GALE%7CA308883380&v=2.1&u=vic_liberty&it=r&p=AONE&sw=w&asid=a5e72816293a40e9cba7076990429c51Ram, J., & Corkindale, D. (2014). How critical are the critical success factors (CFSs)? Examining the role of CFSs for ERP. Business Process Management Journal, 20(1). p.151-174. Retrieved from 10.1108/BPMJ-11-2012-0127 Soong, M.H., Chan, H.C., Chua, B.C., & Loh, K.F. (2001). Critical success factors for on-line course resources. Computer & Education, 36, p.101-120. 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